• Heva Elegance follows a no return policy. Products once sold will not be eligible for return under any circumstances. However, an exchange may be accepted only in cases of a manufacturing defect, wrong product delivered, or size issue.

• Customers must request an exchange within 7 days of delivery. The item must be unused, unwashed, and returned in its original packaging with all tags, labels, invoice, and related documents intact. Products showing signs of wear or damage caused after delivery will not be accepted for exchange.

• All exchange requests will be subject to inspection and approval by Heva Elegance.

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Refund 

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• Once the Product is received to the company successfully, Heva Elegance will instantly initiate the refund to your source account or chosen method of refund. 

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• Refund  and Cancellation for Service Provider Company

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• Due to service providers in nature “NO REFUND”,“NO CANCELLATION”  will be entertained once the Payment has been made.

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Cancellation Policy

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• Please note an order can only be canceled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained.However return is possible for all orders/products. Or Customers can CANCEL order only before the Order has been shipped/Dispatched. After the Product/s have been shipped, The Customer CANNOT Cancel the Orders. However, return  is possible for all orders/products.

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Shipping & Delivery Policies -

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• HEVA ELEGANCE ships its products to almost all parts of India. Orders placed will be shipped within 24* hrs. We ship on all days except Sunday and National Holidays.

• For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days of shipping (business days exclude Sundays and other holidays). For other areas the products will be shipped through Shipping Partner and may take 2 to 3 weeks depending on location. At times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which HEVA ELEGANCE is not liable and would request its users to cooperate as HEVA ELEGANCE continuously tries to nought such instances. Also, HEVA ELEGANCE reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s) to your source account.

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Contact Us:-
 

Merchant Legal entity name: VANITHA MEDAHALLI RAVICHANDRA
Registered Address: Medahalli, Devanagundi post, Hoskote taluk, Banglore rural, Bangalore, Karnataka, PIN: 562114
Operational Address: Medahalli, Devanagundi post, Hoskote taluk, Banglore rural, Bangalore, Karnataka, PIN: 562114
Telephone No: 6364848738
E-Mail ID: contact.hevaelegance@gmail.com